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Terms and Conditions

I have laid out below my general terms and conditions. These T’s and C’s are subject to change, at my discretion and without notice (but not without reason).

The term ‘handmade’ used throughout refers to an item that is in its essence made entirely by my hand. It includes paintings and drawings and prints made with traditional hand operated printing processes.

Handmade products are unique even when I am creating the same item a number of times. Small differences may occur between iterations and occasional imperfections may occur.

Art prints taken from my original works are supplied as Giclee prints via a third-party printer. Colours may vary slightly to the image you see due to the differences in monitor displays or the paper that they are printed on.

My items are made from different materials with different properties and care instructions

Art: Whether handmade originals or giclee prints, all art should be displayed under glass and away from direct sunlight. Art items are supplied un-framed, although sometimes with a mount, for you to frame yourself. Details of paper types and properties will be included in the product description for each piece.

Air dry Clay and Poymer Clay: Handle these items with care as they they may be fragile or have fragile parts (don’t we all!)

Fabric pet accessories: Cotton and fleece items are completely washable however printed fabrics may fade with time and washing, depending on frequency of wash, wash cycle and detergent used. Care information is listed in the description of each tunnel.

Needle Felt: Needle felted items are made from wool and should only be very gently washed in cool water with no agitation at all, or they are liable to shrink. Unless you accidentally spill something on them, I advise against washing. Keep an eye out for insect damage – these can be just as delicious to some moths as your favourite woolie!

Each item has its size information clearly stated in the product description which should be read thoroughly before purchase.

Returns and Refunds

Very occasionally things go wrong between the item leaving me and arriving with you.  If an item is damaged please return it, in its original packaging, for a full refund (processed once the item is received back at my office.  If the item is damaged by still useable, you also have the option to keep the item and receive a 50% refund.  Return information is including on the packaging label or you can contact me.

Website, designs and images

Tara Slater of TLSKiwi holds the copyright to all the designs and images on this website and associated social media. No designs or images may be copied or used without permission.

Images of my products may be shared on social media so long as the image is used in it’s entirety, not cropped or otherwise altered and that full credit is given to TLSKiwi along with linking URLs to either the product, my online shop, or my Facebook page The Lesser Spotted Kiwi.

Signing up to a customer account in my online shop

Please read my Privacy Policy for details of how I handle and store any information the you submit when signing up to an account in my online shop. I will only ever take details that are needed for me to fulfil your order or to answer your query and I will never pass that information on to any third party.